Renovation Project - Good customer service
Our house hunter guest has left, with a lot of thinking to do,
here's hoping you've found what you were looking for.
Life goes on and we are busy with the B&B, we are now
completely full for July and over half full for August, we had never
dreamt that we would be so busy. We have even had to turn people
away! One such person just arrived at the door and I had to explain
that we were full, I directed him to another B&B and this is when
we realised we need to have some kind of reciprocal arrangements in
I called to one of the other nice B&B's in the town and
explained that we were new and small and had sent people to them, we
exchanged business cards and now when either of us are full we will
recommend to the other, we have this arrangement with another B&B,
that is also a restaurant. And man of our guests go there for a meal,
if you are in Huelgoat we highly recommend the Mirabelle
I have said before that this is one of the most friendliest places
I have ever been too, but this takes the biscuit, I had worried that
we would just be in competition, but we are starting to have a good
relationship with the B&B's I have been in touch with, these are
also B&B's that we have used or know, so are more than happy to
recommend them to people.
We also visited the other estate agent last week, when our house
viewer did not find what she was looking for, I took her and
introduced her to the estate agent, this may seem strange as in
effect we are in competition. But we did not have what she wanted, so
you have the choice, not help the person who is looking and let them
see the estate agent anyway, or call in and introduce them.
It's one of those no brainer moments, and has benefited us, the
estate agent was happy to meet the client and has now taken our B&B
cards for her clients and will hopefully do the same if she has a
client that she cannot find a suitable property for.
We are still new at everything we are doing and finding our way,
but what we have said is that we want to have a reputation based on
honesty, friendliness and providing a service that benefits our
customers, it's how we lived and built our professional reputations
in the UK and how we want to continue in France.